Chat Reference
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Reaching Diverse Audiences with Virtual Reference and Instruction
Author: Meredith Powers
language: en
Publisher: Bloomsbury Publishing PLC
Release Date: 2019-04-15
Reaching Diverse Audiences with Virtual Reference and Instruction: A Practical Guide for Librarians is designed to help new and experienced librarians with practical advice for teaching and serving diverse audiences using a mix of new technologies and old-school librarianship. Just as today’s library users come from different backgrounds and experiences, and range from the tech-averse to internet-savvy, there’s no one-size-fits all method for effectively teaching information literacy or providing reference and research assistance! The guidebook aims to provide a range of options that can be adapted for your community’s needs, and includes advice for reaching many kinds of learners with virtual technologies for reference and instruction. Topics covered include how to: Identify and assess the needs of diverse communitiesMake the most of online reference servicesImplement and incorporate online teaching tools into your practiceDevelop and evaluate goals, objectives, and outcomes for teaching & services Though this book is predominantly aimed at the academic librarian, other sections on identifying and assessing community needs, managing virtual reference, and evaluating the effectiveness of library services are applicable for librarians in public, school, academic, and all types of libraries! In short, this is a one-stop shop for librarians who are seriously considering how to leverage new technologies to meet their community’s needs—this guide walks through planning, implementing, managing, and evaluating teaching and reference services, and teaches the skills required to meet the needs of a diverse range of library users.
Chat Reference
Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues. How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration. Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.
Internet Reference Support for Distance Learners
Make separate library services for distance learners a thing of the past Internet Reference Support for Distance Learners takes a comprehensive look at efforts by librarians and information specialists to provide distance learners with effective services that match those already available on campus. With the development of the World Wide Web and the evolution of Web-based services, reference librarians are adding a human element to the virtual library, blurring the difference between distance learners and traditional users. This unique book examines how they deal with a wide range of related topics, including standards and guidelines, copyright issues, streaming media, and chat and digital references, and presents a historical overview of how reference and instructional services have been delivered to distance users—before and after the creation of the Internet. Internet Reference Support for Distance Learners reveals that librarians do not make a sharp distinction between reference and instruction within the context of distance learning, and that there is no clear boundary between “true” distance learners and more traditional students who might use services designed for nontraditional users. Online capabilities have allowed reference librarians to approximate services advocated by published guidelines and standards, including the ACRL Distance Learning Section’s Guidelines for Distance Learning Library Services, to provide a framework for librarians to plan services for off-campus students. Internet Reference Support for Distance Learners provides practical information on: how librarians can “keep IT simple” when designing methods to access reference support why library Web sites are vital sources of communication between the distance learning student and the reference-based instructional component how to set up a university chat service, including software selection, staff training and assessment how to provide students services beyond traditional provision of resources, including advising, enrollment, and payment of fees how to create an online assistance site that incorporates online versions of traditional print handouts, FAQs, subject guides, course-specific guides, learning modules, and instructional videos in one central location how to work with faculty to create online support for students in Blackboard courses the pros and cons of using open-source software how to create an online library assistance site how to create online information literacy course to teach independent research skills to remote students how to avoid copyright infringement and how to educate library personnel about copyright law how to use Camtasia Studio, a screen capture program to create audio and video for online presentations Internet Reference Support for Distance Learners is an invaluable resource for librarians working in academic, school, special, and public settings, and for library science faculty and students.
