Communicating With Customers
Download Communicating With Customers PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Communicating With Customers book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages.
Communicating with Customers
Author: Agency for Instructional Technology
language: en
Publisher: South Western Educational Publishing
Release Date: 2001-10-09
Communicating With Customers emphasizes the communication skills necessary for providing excellent customer service. Communicating effectively to exceed customers' expectations is critical to the success and reputation of companies and their employees. This text demonstrates the importance of customer service; identify customer needs; communicate effectively with customers in person, over the telephone, or over the Internet; and effectively handle customer complaints. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research. Learner's guide (required) contains 10 workshops highlighting key workplace communication topics, special features, appropriate literature selections, Internet connections and project-based exercises.
Communicating with Customers
This volume suggests new directions for researching and improving communication practices in a variety of service contexts and provides clear guidance for organizations wishing to initiate and evaluate their efforts to improve practices with customers.
Communicating with Customers
Author: Patrick Forsyth
language: en
Publisher: Orion Publishing Company
Release Date: 1999
Effective communication is essential for a successful business, and this toolkit aims to offer guidance for those concerned with marketing, sales and customer care. It explores every angle of communicating with customers and clients, from building relationships with clients, to handling complaints.