Computer Telephone Integration
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Computer Telephony Demystified
Author: Michael Thomas Bayer
language: en
Publisher: McGraw Hill Professional
Release Date: 2001
Accompanying CD-ROM has resource documents in PDF format, including the complete set of ECTF specifications, and live links to updates and related web sites.
Computer Telephony Integration
Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computers, the focus is now on IP-based voice, or converged networks and services. Today, the telcos are upgrading their systems from circuit-switched to IP-based packet-switched networks. Companies