Conflict And Communication
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Conflict and Communication
Conflict and Communication introduces students to important theories, key concepts, and essential research in the study of conflict, along with practical skills for managing conflict in their daily lives. Author Fred E. Jandt illustrates how effective communication can be used to manage conflict in relationships and within organizational and group contexts. Along with foundational coverage of conflict styles, mediation, and negotiation skills, the text also features new and emerging models of conflict management, including chapters examining the challenges of conflict between cultures, a chapter on family and organizations, information on both face-to-face and online bullying, a detailed step-by-step guide for mediation, and more emphasis on online dispute resolution.
Conflict and Communication
Annotation "Conflict and Communication offers educators a practical curriculum on conflict management that helps students understand the nature of conflict and learn the skills that will enable them to deal with conflicts in their lives. The book is divided into two parts: Conflict Management and Student Mediation." "Conflict Management contains 60 hands-on activities that help students understand how personal values are formed, how misperceptions and misunderstandings arise and affect relationships, and how they can communicate effectively. The activities explain the roots and consequences of conflict, offer specific strategies for dealing with conflict, and help students discover basic human rights and their connection to conflict."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Communication, Conflict, and the Management of Difference
Author: Stephen W. Littlejohn
language: en
Publisher: Waveland Press
Release Date: 2007-04-03
Littlejohn and Domenici invite readers to engage in a thoughtful dialogue about human difference, conflict, and communication. Drawing on numerous examples from their work in mediation, the authors discuss a variety of practical tools, models, and theories to help analyze conflictwhy it occurs and how communication skills help avoid downward spirals into harmful relationships. Communication competence can move discussions away from harmful interactions and empower parties to expand their options. Effectively managing differences allows conflict, in whatever context, to become a positive resource rather than a barrier. The appendix provides a wealth of information in a succinct format. It discusses basic communication skills; introduces a number of alternative dispute resolution methods, including negotiation, mediation, facilitation, collaboration, and public engagement; and concludes with practical information about dialogue as an important approach to differences.