Constructive Conflict Management

Constructive Conflict Management

Styles of conflict management vary across cultures. This unique volume uses cases drawn from the Asian and Pacific Island area to illustrate culture's role in conflict mediation. The contributors focus in particular on how conflict within and between cultures can be successfully mediated on the micro-level (businesses and individuals) and how this success can be applied on the macro-level (government and organizations). The cases examined in Constructive Conflict Management cover a variety of conflict types including: regional//cultural; nuclear and extended family; environmental; and neighbourhood disputes. The book reveals that, rather than a barrier, culture can prove to be a positive resource for the mediation of

Building Trust and Constructive Conflict Management in Organizations

This book presents the most recent theoretical insights and practical intervention methods to (re)build trust between management and organized employees in organizations. Offering a multidisciplinary perspective on trust and conflict management in organizations, the book draws from diverse fields such as organizational psychology, business, law, industrial relations and sociology. It examines the often encountered breaches of trust between management and organized workers, and the resulting destructive social conflicts, social actions, strikes or dramatic business decisions. Its focus is on trust and conflict management at the organizational level in an industrial relations context: that of employee representatives and management. The book introduces a new theoretical approach: the Tree of Trust, designed to analyse and mediate the interconnected levels of trust and distrust in industrial relations. It presents case studies and practical recommendations to build trust and constructive conflict management in the organizations, and illustrates these by means of experiences from different countries around the globe.

Constructive Conflict Management