Incivility

Effects of Cyber Incivility on Stress and Work Life Balance in the BPO Industry

Research Paper (undergraduate) from the year 2018 in the subject Leadership and Human Resources - Occupational burnout and stress at work, grade: 88.16, University of Santo Tomas, course: BS in Commerce and Business Administration major in Human Resource Development Management, language: English, abstract: The study aims to determine the effects of cyber incivility on employee work stress and turnover intent in the company. A total of 385 rank-and-file employees in the BPO industry, aged 18-55 years old, were requested to answer a 4-part questionnaire covering 4 constructs. Data gathered were processed through SPSS for Windows version 20 and AMOS version 24. SEM surprisingly resulted to an emerging model which deviated from the hypothesized model and particular influences of some constructs to the underlying dimensions of the other constructs. The results of the study raises awareness among the Human Resource practitioners regarding how cyber incivility affects BPO employees’ level of work stress and how committed they are to their organizations. Recommendations were made by the researchers, which may help the management to develop projects and programs that will lessen turnover intent.

Incivility and Its Discontents

Peace and Prosperity in an Age of Incivility

Peace and Prosperity in an Age of Incivility presents a comprehensive theory about peace and prosperity. It asserts that three core political values-liberty, order, and equality- must be allocated by societies through law and policy. This book shows that the optimal allocation is pure balance. Balance of values provides the origin of the "democratic peace," the observation that democracies rarely fight each other and when they do, it is brief, does not escalate, and quickly results in a diplomatic resolution. By building on simple forms of spatial and game theories, this stunning analysis shows that the democratic peace is a "Nash equilibrium," where no player has an incentive to deviate from the solution, given the choices of other "players." Democracy, because it fosters compromise, drives the political values of liberty, order, and equality to intersect in perfect, or at least relative, balance. Maximum peace and prosperity is the consequence of balancing critical values. A nation's level of peace and prosperity, while perhaps not great, will be no greater than when these core values are in balance.