Quality Circle Programs

The Quality Circle Program of the Norfolk Naval Shipyard

Quality Circles in Service Industries

Introductory textbook on the theory and practice of the quality circle process in service sector, esp. In the USA - reviews management techniques and the importance of workers participation, creative thinking and communication at enterprise level; provides guidelines for creation and management of circles; examines implementing issues (training, financial aspects, choice of objectives, etc.); includes case studies of a number of industrial enterprises. Bibliography, illustrations, photographs.

Nursing Administration Handbook

This handbook presents the concepts of the administrative process as applied to the administration of healthcare delivery. The purpose of the book is to provide a roadmap for nurse administrators to use as they negotiate their way through an increasingly complex and evolving field. It is a text and a hands-on reference. Texts such as this are needed, and authors' objectives are met. The book is a text for students and handbook for nurse executives. My judgment is that it is for graduate students and beginning managers, for the most part. The authors are credible, given it is their fourth edition of the book. The illustrations include tables and examples of management tools that serve to highlight important points in the text. References are mostly from the early to mid-1990s, with some of the older, more historical references. The table of contents is thorough and easy to use. This book covers thoroughly the concepts incorporated in the nursing administration domain. The framework for organizing the chapters is an acceptable framework but not one I prefer. The book is useful and the tables and examples are helpful. I would recommend its use as a basic reference for graduate students in nursing administration.