Remote Usability Testing
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Remote Usability Testing
Author: Inge De Bleecker
language: en
Publisher: Packt Publishing Ltd
Release Date: 2018-08-23
Usability testing is a sub-discipline of User Experience, and remote testing involves fewer logistics, allows participation regardless of location and is quicker and cheaper to execute than in person studies, but still deliver valuable insights and feedback. This book is your ideal guide to remote usability testing.
An Experiential Comparative Analysis of Two Remote Usability Testing Methods
"Remote usability testing is a key tool for usability professionals. Several remote methods exist and it is often difficult to choose the appropriate method. Testing lower-fidelity prototypes often present unique problems because they provide minimally aesthetic and minimally interactive partial representations of a final product. This qualitative and experiential pilot study is an attempt to compare a remote asynchronous (RS) usability testing method where the moderator and participant are displaced by space, and a remote asynchronous (RA) usability testing method where the moderator and participant are displaced by both time and space. An important byproduct of the comparison is the creation of a low-cost, online asynchronous testing mechanism. The results show that the usability issues and participant experience vary between remote synchronous and asynchronous usability testing. While the remote asynchronous method does not require a test moderator and participants find it more convenient to complete the test whenever [they choose], participants may require clarification on tasks and usability issues discovered during the test. Participants are also critical of the remote asynchronous method and sometimes find it difficult to compete an entire session on [their] own time without anyone to guide them. Further research is needed to validate the results using a more controlled methodology."--Abstract.
Usability Testing
It is all too common for products, such as consumer appliances, information systems, mobile apps, and websites, to cause trouble and frustration. For example, products are often difficult or dull to use, make tasks less flexible or more tedious, shift attention away from important or gratifying activities, and simply fail to deliver expected benefits or experiences. By identifying such trouble and frustration in the lab prior to widespread use, usability tests have proven a valuable method for informing redesign efforts. A usability test consists of having test users exercise a product and think aloud about their experience using it, while an evaluator observes the users and listens in on their thoughts. On this basis the evaluator identifies usability problems and assesses the user experience. This book describes how to conduct usability tests. After providing context about concepts and testing, the main chapters of the book cover the steps involved in preparing for a usability test,executing the test sessions, and analyzing the test data. Throughout the chapters, concrete guidance is balanced against more complex issues with an impact on the robustness, validity, completeness, impact, and cost of a usability test. The book concludes with an outlook to variations of usability testing and alternatives to it.