Seven Pathways
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Seven Pathways
Author: Mary Carmen Englert
language: en
Publisher: Simon and Schuster
Release Date: 2023-08-01
Seven Pathways creates discipline and daily habits for spending meaningful time with God and builds peaceful margin in your day, so that you are refreshed and equipped to handle life’s difficulties. Do you long for the presence of God? Many people desire a deeper relationship with God but have no idea how to find it. The Bible seems overwhelming. Prayers seem unanswered. The bewildering landscape of podcasts, Bible studies, and sermons only adds to the confusion. Even long-term Christians often struggle to know God intimately and feel his presence. You are not alone. In Seven Pathways, Mary Carmen Englert guides you through the simple spiritual practices that lead to a deeper relationship with the Creator. When a freak accident plunged Mary Carmen into a life of chronic pain, which now appears to be from a rare cancerous tumor-acinic cell cancer that was found during the editing of this book, she struggled to carry on a relationship with God. Yet day by day, she pursued him through the practice of gratitude. From there, God drew her closer through prayer, reading Scripture, song, and other simple spiritual disciplines. As her body struggles to recover, her spirit is strengthened to endure this journey and enjoy a renewed relationship with God. Seven Pathways is a spiritual journey you can take, starting right where you are, to know God better and more fully than ever before. You will: · Experience the exceeding benefits of practicing gratitude regardless of your circumstance. · Begin to hear the voice of God speaking to you through Scripture. · Find your voice in speaking your heart to God in prayer and discover a practical weekly prayer plan. · Refresh and realign your thoughts through soul-enriching music before a noisy crowd of stressors invade. · Gain basic insights for digging deeper into Bible study and acquire confidence that the Bible is a trusted source about God. · Rediscover the lost art of Christian meditation and its power to release greater peace and wisdom by meditating on God’s Word. These historical Christian practices are integrated into a simple, creative, daily discipline to help you experience the presence of God in your everyday life. Join me and get in stride with God’s voice through creating a regular rhythm in spending time with him through the Seven Pathways journey.
Selling in Customer Service
"Service" in this book refers to the behaviors and actions of serving customers. "Selling" in this book refers to the behaviors and actions of selling products to customers. Hence, this book is completely different from other books on these subjects—Despite the fact that there are many books on service improvement and many related to selling skills worldwide, there are few books on how service and selling are integrated and coordinated. Primarily, it focuses on the interaction and transition between "the behavior of service" and "the behavior of selling" by sharing methods and skills of how those two are interrelated. This book provides many helpful guidelines and solutions for turning customers’ satisfaction with service into growth in sales. Through many refreshing ideas, the author helps you deeply understand the significance of integration of and conversion between service and selling and the harm of disconnection between service and selling. Many new ideas and viewpoints, which are different from other service books or sales books, are discussed, such as the contention that "over-service and over-selling should be prevented." Instead of: Giving highly complex and abstract definitions of "service" or "selling," this book redefines service and selling with "say YES to customers" and "Make customers say YES" respectively. Insisting that customers’ satisfaction with service will naturally lead to their long-term loyalty, this book emphasizes that customers' satisfaction with service has a shelf lifetime, which will soon fade over time. Taking the achievement of customer satisfaction as the final purpose of service, the author believes that "the end of service is not customer satisfaction, but to create new customer needs and achieve increased sales." Taking "meeting or exceeding customer expectations" as the golden rule, the author insists that "customer expectations need to be reduced first, then satisfied, and upgraded finally." Focusing on the development of customers’ buying needs like other books do, this book focuses oppositely on the research of "why customers have no buying needs."
Whole Community Pathways to Mental Health
This book addresses the dire need for mental health professionals, planners, students, and advocates to develop a more comprehensive, whole community approach to reversing the epidemic of suicidality, suicide, substance use, overdoses and other forms of distress and despair. The authors start by reviewing the precipitous increases in "deaths of despair" (suicide, drug overdoses, and alcohol-related deaths), as well as in suicidality, substance use disorder, and other mental health conditions. Their summary goes beyond that of Case and Deaton (in "Deaths of Despair and the Future of Capitalism") by showing the full extent of the epidemic, across the entire array of mental health and substance use conditions. Zahniser and Rennebohm then explain the experience of distress and despair and how distress moves into despair, using depression, suicidality/suicide, and substance use disorders/overdoses as examples. Finally, to close out Part 1, they explicate the various layers of vulnerability to distress and despair and why the loss of social capital and strong social ties best explains the precipitous increases. Part 2 is the heart of the book, and it lays out 7 pathways to reversing the epidemic. These include evidence-based and best-practice approaches to: (1) providing effective natural, community-based support; (2) developing community collaborations between mental health providers and other community organizations (using examples from mental health-faith community partnerships); (3) taking evidence-based prevention and early intervention to scale; (4) integrating mental health into primary health care; (5) developing fully-functioning Certified Community Behavioral Health Clinics; (6) ensuring the availability of intensive recovery support services for children and adults; and (7) providing outreach and engagement services to the most vulnerable community members. Part 3 provides a framework for bringing the 7 pathways together into a comprehensive, coherent mental health improvement effort that can reverse the epidemic in each community. Zahniser and Rennebohm describe the structure and operations of this organized effort, feature examples of communities that have approximated it, and explain what state and national mental health authorities should do to support them. Throughout the book, the authors' own experiences with distress as well as in working with communities to reduce it are featured, along with the voices of other people with lived experience. Numerous examples of successful community collaborations and evidence-based programs are presented. The threads of relationship, community, and collaboration are woven through each chapter.
