The Session Experience
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Experiences of Counselling in Action
`How hard it is to find a book to recommend to trainees, which will give them an insight into what counselling (and psychotherapy too, for that matter) is really like. This book does exactly that.... This is a book which would be equally useful to the humanistic practitioner and the more orthodox one. The breadth of sympathy is admirable in dealing with what is common to all orientations. This is one of those rare books which does justice both to the human experiences involved in counselling and psychotherapy, and to the theory which might explain those experiences′ - Changes What is the experience of counselling from the perspectives of both client and counsellor? What can be learned for the practice of counselling from an understanding of how it feels to be a client or a counsellor? Addressing these questions, central to this book are the personal accounts of individual clients and counsellors, who each relate their own very different experiences of counselling. They explore such issues as identity, expectations, trust, power and boundaries in the client-counsellor relationship. And each examines the intense personal meanings of `success′ or `failure′ in the client or counsellor role. An analysis of the implications for the counselling relationship concludes the volume.
Reflection in CBT
Developing skills and competency in CBT is a complex process of which self-observation and self-reflection are an essential part. In this new book, leading figures Beverly Haarhoff and Richard Thwaites outline the rationale for a focus on self-reflective practice in CBT, before offering practical and accessible guidelines demonstrating how this can be achieved in training and practice. Highlighting relevant research throughout and using case studies to illustrate theory in practice, ten chapters consider: - reflection in training and in supervision and self-supervision, - reflecting on the therapeutic relationship, on our sociocultural perceptions and biases and on client feedback - how reflection is vital to self-care and to becoming a better therapist, supervisor and trainer. This is an essential read for trainees in both high and low intensity CBT programmes, those on broader CBT courses, and for qualified practitioners working independently to enhance their self-reflective capacity.
Quality of Experience Engineering for Customer Added Value Services
Author: Abdelhamid Mellouk
language: en
Publisher: John Wiley & Sons
Release Date: 2014-07-09
The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.