The Unexpected Third

Managing the Unexpected

Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change. High reliability organizations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organizational preparedness. This essential text explains the development of unexpected events and guides you in improving your organization for more reliable performance. "Expect the unexpected" is a popular mantra for a reason: it's rooted in experience. Since the dawn of civilization, organizations have been rocked by natural disasters, civil unrest, international conflict, and other unexpected crises that impact their ability to function. Understanding how to maintain function when catastrophe strikes is key to keeping your organization afloat. Explore the many different kinds of unexpected events that your organization may face Consider updated case studies and research Discuss how highly reliable organizations are able to maintain control during unexpected events Discover tactics that may bolster your organization's ability to face the unexpected with confidence Managing the Unexpected, Third Edition offers updated, valuable content to professionals who want to strengthen the preparedness of their organizations—and confidently face unexpected challenges.

The Mak Nyahs

“Objective and compassionate, Teh Yik Koon has written not only about her research on which the book is based, but a work imbued with humanity, supported with hard facts and figures from thorough research. Her book fills a large void in sexuality literature particularly on male transsexuality in Malaysia. It demystifies the mak nyah who is seen, at best, as a deviant or an aberration of society, or at worst, a religious blasphemy. This book would not only benefit students and researchers interested in the issue, but the general reader—for instance, parents concerned for their transsexual children—and those seeking answers to the transsexual question.” Ong Ju Lin Co-author of The Rape Report: An Overview of Rape in Malaysia “The transgendered communities of Southeast Asia are little understood, either within the academic community or in the societies at whose margins they are forced to live. Teh’s study of the Malaysian mak nyah shines a bright light on the lives of people who, apart from growing up with an identity that fails to match their body, turn out to be much like the rest of us. In reducing our ignorance about these people, this book should contribute to reducing the prejudice and discrimination to which mak nyahs are subjected to daily.” Sam Winter Transgender Asia Research Centre, University of Hong Kong This book explores the issue of transsexuals in Malaysia. Through numerous studies, interviews with relevant parties and accounts from the mak nyahs themselves, the book gives a profound insight into the world of transsexuals—the history and definition of mak nyahs, what it means to be a mak nyah in Malaysia, transsexuals in other countries, and the views of relevant parties regarding transsexuals in Malaysia, among others. For those who seek a deeper understanding of the mak nyahs, this book provides intriguing and enlightening facts and accounts, which help to broaden one’s perspective of this community who form part of the diversity of the human landscape.

Guide to the Turf