The Virtual Reference Handbook


The Virtual Reference Handbook pdf

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The Virtual Reference Handbook


The Virtual Reference Handbook

Author: Diane Kaye Kovacs

language: en

Publisher:

Release Date: 2007


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Rebecca Brumley provides this book with CD-Rom with solutions, new ideas for service in your library, and comparisons to measure your policies against.

The Virtual Reference Handbook


The Virtual Reference Handbook

Author: Diane Kaye Kovacs

language: en

Publisher:

Release Date: 2007


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This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users.

The Virtual Reference Librarian's Handbook


The Virtual Reference Librarian's Handbook

Author: Anne Grodzins Lipow

language: en

Publisher: Neal-Schuman Publishers

Release Date: 2003


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All of the forms, surveys and exercises found in this text are reproduced on the CD-ROM, enabling the reader to customize them to suit their needs and situation.