The Virtual Reference Handbook
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The Virtual Reference Handbook
Rebecca Brumley provides this book with CD-Rom with solutions, new ideas for service in your library, and comparisons to measure your policies against.
The Virtual Reference Handbook
This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users.
The Virtual Reference Librarian's Handbook
Author: Anne Grodzins Lipow
language: en
Publisher: Neal-Schuman Publishers
Release Date: 2003
All of the forms, surveys and exercises found in this text are reproduced on the CD-ROM, enabling the reader to customize them to suit their needs and situation.